Alebora Contact: Support Channels & Help 2026

We offer two ways to get in touch: live chat and email. Live chat is best for quick questions while you are logged in, such as checking a bonus condition or asking about a pending deposit. Email suits anything that needs more detail, screenshots or a written record, and you can write to us at [email protected]. Our support is set up to run around the clock, though hours can change, so please check the support panel beside this page for the current availability. We do not list a phone line, so please be cautious of anyone claiming to call you on our behalf.

A little detail at the start saves a lot of back-and-forth. Please tell us your username and the email address registered to your account, then describe the issue in plain words: what you expected, what happened and roughly when. If it concerns a payment, add the transaction reference, the method used and the amount. For a game problem, mention the title and, if you can, the round or session time. Screenshots are very helpful, but please hide full card numbers and never send us your password. The clearer the picture, the faster we can sort it out.

Live chat is designed for immediate replies, so you should reach a member of our team within a few minutes in most cases. Emails take longer because each one is read and handled individually; we aim to answer promptly, and more complex cases, such as those needing a check with our payments or compliance colleagues, can take a little extra time. If you have not heard back when you expect to, please reply to your original message rather than opening a new one, as this keeps everything in one thread and helps us find your history.

As a UK-regulated brand, we are required to verify who our players are, so you may be asked to confirm your email and complete identity checks after registering. If you are unsure which documents are accepted, or your verification seems stuck, contact us and we will explain the next step. We can also help with login difficulties, updating personal details and questions about account limits. For your protection, we will never ask for your full password, and we may ask you to confirm a few details before discussing sensitive account information.

If a deposit has not appeared or a withdrawal looks delayed, get in touch with the payment method, amount and reference ready. Withdrawal timing depends on the route you use: e-wallets are typically processed within 24 hours of approval, while cards and bank transfers usually take one to three business days. Verification must be complete before a withdrawal is released, which is a common reason for delays. We can tell you where a payment is in the process and what, if anything, is needed from you to move it along.

We want to put things right. Start by telling our support team what went wrong and what outcome you are hoping for; many issues are resolved at this stage. If you are not satisfied, ask for your case to be escalated and we will have it reviewed by a more senior colleague, giving you a clear written answer. Should we still be unable to agree, you have the right to take your complaint to an independent dispute resolution service, and the UK Gambling Commission oversees how licensed operators treat customers. We will point you in the right direction if needed.

Gambling should stay enjoyable and within your means. If it stops feeling that way, contact us and we can help you set or lower deposit limits, take a break, or close your account. You can also request self-exclusion through our team, and we support GamStop for players who want a UK-wide block across licensed sites. Reaching out is never an inconvenience to us. If you are worried about your gambling or someone else's, free and confidential support is available from organisations such as GamCare. Please play only if you are 18 or over.